Statement of Ethical Practice

The Pillar commits to transforming the mental health of young people within the parameters of our ethical framework. The following principles are those that underpin our ethical working practices:

Autonomy: respecting an individual’s right to choose

This principle opposes the use of coercion of individuals against their will and respects the right for individuals to self-govern in accordance with their own beliefs and values.

Beneficence: a commitment to promote wellbeing

This principle requires us to seek to educate, equip and empower others towards improved wellbeing. Where an individual accessing our services has diminished capacity due to mental or emotional distress, this principle requires that we act in the best interest of the individual to ensure their safety and wellbeing.

Non-maleficence: a commitment to avoid harm

This principle opposes any form of exploitation and promotes harm mitigation, challenging incompetence of malpractice and investigating concerns where practice falls below reasonable competence. 

Safeguarding: a commitment to protection and duty of care

We recognise our duty of care to safeguard and protect children, young people, and vulnerable adults. We will act in line with safeguarding legislation and best practice guidance, ensuring the safety and welfare of those who engage with our services.

Justice: a commitment to anti-discrimination and inclusion

This principle means working to ensure fair and equitable access to services, actively challenging discrimination, and promoting inclusivity regardless of background, identity, or belief.

Confidentiality and Data Protection: a commitment to privacy and trust

We are committed to protecting the personal information shared with us and to upholding confidentiality, except where there is a duty to safeguard or protect an individual from harm. We comply fully with UK data protection legislation (UK GDPR and Data Protection Act 2018) to ensure information is handled responsibly, lawfully, and transparently.

Self-Respect: a commitment to one’s own development, worth and well-being

This principle guides our commitment to our own individual, ongoing personal and professional development. We commit to maintaining appropriate professional boundaries to safeguard both the young people we support and our team. We welcome feedback and have clear procedures in place for raising and addressing concerns or complaints.

All members of The Pillar team have the right to be treated with dignity and respect. We do not tolerate abusive behaviour and, where necessary, may withdraw or redirect support in order to safeguard both staff and service users. In such cases, we will always seek to signpost young people towards more appropriate avenues of support.